Chatbot Builder AI Product Updates Changelog

December 3, 2025 – AI-Powered Document & Image Extraction

• Receipt scanning: Automatically extracts date, total, and item list from uploaded receipts.
• ID and invoice parsing: Instantly pulls key details from identification documents and invoices—no manual entry required.
• Handwritten and photo data capture: Converts notes and product images into structured, usable information.

Nov 27, 2025 – Smarter Comment Replies

• New System Field: Introduced {{last_commented_post_text}} to provide full context of the post a user commented on.
• Smarter Responses: Your AI can now generate comment replies that directly reference the original post rather than offering generic responses.
• Easy Implementation: Add {{last_commented_post_text}} to your comment automation prompt to start using this feature right away.
• Example Prompt: "The user commented on this post: {{last_commented_post_text}} — Reply helpfully based on the post content and their comment."

November 25, 2025 – Simplified AI Agent Replies

• Faster setup: AI Agents now integrate directly into your comment automation settings, eliminating the need to build custom flows.
• Streamlined configuration: Set up public and private replies all in one place, no extra steps.
• Improved experience: Enjoy more intelligent, conversational responses with a cleaner workflow for you and your audience.

November 24, 2025 – Smarter Broadcast Tracking + Enhanced Contact Filters

• Live broadcast updates: You'll now see real-time progress (e.g., 40%, 60%, 80%) as your broadcast sends, giving you better visibility into delivery status.
• Improved contact management: New filters on the Contacts page—Follow-Up, Archived, and Blocked—make it easier to organize and segment your audience based on their status.

November 23, 2025 – Faster Admin Logs + New Filters

• Performance boost: Admin Activity Logs now load significantly faster, resolving previous delays and missing logs.
• New admin filter: Easily view logs by individual team members for quicker, more focused insights.

November 14, 2025

Inbox Filters Stay Saved Across All Your Devices

• Persistent Filters: Inbox filters now remain saved across all devices and browser sessions, removing the need to reset anything when you log in or refresh.

Smarter Round Robin Assignments Based on Working Hours

• Working Hour Aware Routing: Conversations are assigned only to employees who are currently within their set working hours.
• Improved Accuracy: Team members without defined working hours are treated as available at all times.
• Faster Response Times: Customers reach active staff more quickly.
• Better Experience: Creates a smoother and more reliable support flow.
• Fair Distribution: Ensures workload is shared only among those actually on shift.
• Happier Teams: Prevents off duty employees from receiving new assignments.

November 7, 2025 – Pipeline Descriptions

• Stage Tooltips: Add descriptions to your pipeline stages to clarify your process. When team members hover over a stage name, they'll see your notes as a tooltip—perfect for aligning your team and training new hires.

November 6, 2025 – Pipelines Update

• Stage Color Customization: You can now personalize your pipeline board by adding background and text colors to each stage. Just click the three dots next to a stage, go to Settings, and select your preferred colors.

November 3, 2025 – Get User Data: Multi-Format Input Support

• Expanded input handling: The Get User Data action now supports text, images, audio, video, files, and location in a single step.
• Removed input-type restriction: No longer requires choosing just one input type per action.
• Ideal for AI workflows: Perfect for analyzing mixed-media submissions without needing to predict the input type.

October 23, 2025 – Smarter Response Time Tracking Is Here

• Working Hours-Based Tracking: Response times now account for your team's scheduled hours, eliminating misleading delays from weekends or off-days.
• Improved Performance Metrics: See accurate data on how your team performs during actual working time, plus visibility into after-hours replies.
• Fairer Analytics: Get a clearer picture of productivity without penalizing your team for responding outside their shifts.

October 14, 2025 – TikTok Channel Integration

• TikTok Channel Integration: You can now connect your chatbot directly to TikTok! This new channel lets you create TikTok bots, making it easier to engage with your audience on one of the world's fastest-growing platforms.

October 9, 2025 – Custom AI Model Response Priority

• Set Your Preferred Model Order: When you have multiple AI providers connected to your agent, you can now define which model takes priority when responding to incoming messages.
• Previous Behavior: Default sequence was OpenAI → Claude → Gemini → xAI → DeepSeek with no customization available.
• New Control: Rearrange your AI models in any order that fits your workflow and performance needs—whether optimizing for cost, speed, or response quality.
• Configure your AI stack exactly how you want it.

Sep 29th 2025 – Improved Instagram Chat Flow

• Typing Feedback Added: The Instagram bot now shows a typing indicator during response generation, helping create a more natural and responsive messaging experience.

September 23, 2025 – TikTok Messaging Automation Now Available

• TikTok Integration: Businesses can now automate real-time conversations on TikTok directly through our platform, unlocking a new level of customer engagement.
• Whitelabel Early Access: This feature is currently available to Whitelabel Partners only, with broader availability coming soon.

September 16, 2025 – Vector Store Import from OpenAI

• Every File = Its Own Store: Upload any file and CBB instantly creates a dedicated Vector Store for it.
• Future Expansion: Soon you'll be able to group several files together into one Vector Store right inside CBB.
• Large File Handling: Files up to 25 MB can be uploaded directly. For bigger ones, create a Vector Store in OpenAI and then import it.
• Two-Store Limit per Agent: Each AI agent can link to two Vector Stores at a time. For more, merge your files in OpenAI before bringing them in.

September 15, 2025 – Streamline Your Workflow: Easily Share Pipelines & AI Agents

• Time-Saving Install Option: You can now quickly install Pipelines and AI Agents to other bot accounts, eliminating the need to manually recreate resources across multiple accounts.

September 8, 2025 – More Control for Admins + Smarter Assignments in Pipeline

• Admins can now manage their own notifications: Non–super admins can now personalize their notification preferences in any bot account, no matter their permission level. Previously, only super admins with access to Settings could make these changes—now, any admin can head to My Profile and fine-tune their alerts.
• Automatic contact assignment in Pipeline: We've streamlined the Pipeline experience. Now, whenever an opportunity or ticket is assigned, the associated contact will be automatically assigned to the same admin. No more manual steps—just a faster, cleaner workflow.

September 4, 2025 – New Google Sheets Action Now Available

• Get Multiple Rows: A new Google Sheets action that lets users easily insert multiple rows of data at once. Ideal for streamlining workflows that rely on pulling structured data into system prompts. Now available for everyone.

September 3, 2025 – WhatsApp Voice Calls Are Now Supported

• CBB users: Voice calls are already enabled — no action required.
• Custom app users: Subscribe to the calls webhook (v23.0) to start receiving voice call events.
• To activate via WhatsApp Manager: Navigate to Platform Settings > Channels > WhatsApp > Manage > Analytics > Phone Numbers > [your number] > Calls > On.
• Coming soon: Full documentation with screenshots is on the way.

September 1, 2025 – Real-Time Voices Now Available in CBB

• OpenAI Real-Time Voices: You can now use OpenAI's real-time voice capabilities in CBB, enabling instant spoken responses for a more dynamic and engaging experience.

August 18, 2025 – Smarter Inbox: See Only What Your Contacts Sent

• Contact-only view: The inbox now shows only messages sent by contacts, helping you easily identify and respond to pending conversations.
• Reduced confusion: Messages sent by bots, flows, or templates are excluded from this view to streamline your workflow.

August 17, 2025 – Launching MM Lite for WhatsApp Campaigns

• Smarter delivery with MM Lite: WhatsApp marketing campaigns now benefit from Meta’s optimized logic, reducing undelivered messages and improving performance.
• Template-friendly: Continue using your existing message templates without changes.
• Advanced tracking: Gain deeper insights with support for Meta Pixel and CAPI.
• Auto-enabled: MM Lite is now the default for WhatsApp marketing campaigns. To manage it, go to Settings > Channel > WhatsApp > Manage and scroll down.

August 10 – JSON Agents Now in Flow Builder

• Complex Builds, Simplified: JSON Agents can now be used directly in the Flow Builder, allowing complex bot builds to be handled within a single flow.
• Eliminate Duplicate Flows: No more creating multiple flows for similar logic — JSON Agents make your builds faster and more efficient.
• Support for Large Content: For messages up to 10k characters, use custom fields instead of plain text to keep performance smooth.

August 8 – GPT-5 Now Available in Chatbot Builder AI

• Rapid GPT-5 Integration: GPT-5 was integrated into Chatbot Builder AI just 20 minutes after its official API release.
• Default Model – GPT-5 Mini: All users now have access to GPT-5 Mini by default, offering a balance of performance and speed.
• Custom Access to GPT-5 and GPT-5 Nano: Full GPT-5 and GPT-5 Nano models are available through a personal API key connection.

August 5, 2025 – File Search Assistant Launch

• New tool: OpenAI’s File Search Assistant is now available to all AI Hub users.
• Migration advice: Existing assistants will continue to function, but we encourage everyone to transition to the new version.
• Deprecation timeline: The previous Assistants API will be discontinued in December 2025.

August 1, 2025 – Native Web Search Is Live for Everyone

• Real-Time Web Queries: Ask the bot live search questions and receive up-to-the-minute answers right in the chat.
• Easy Activation: Select “Web Search” from the AI Tools dropdown—where you normally choose functions—to turn it on.
• Model Compatibility: Supported on 4.1 mini and 4.0 mini; not available on 4.1 nano.

July 28, 2025 – AI Hub Launch

• New Public AI Page: The /en/ai route is now live. Partners can link to or embed it externally. It mirrors the AI content already available in the platform.
• AI Hub in Sidebar: All users with access will now see an "AI Hub" in the left-hand menu. It includes:
  • Agents: Customizable bots that respond to users based on prompts or flows.
  • Functions: tasks agents can trigger (like check order or stock).
  • MCP: Lets agents call external APIs or run server logic.
  • Keywords: Words or phrases that trigger specific agent responses.

  July 26th, 2025 – Smarter Push Notifications

  • Grouped by Default: Browser push notifications are now automatically grouped for a cleaner, more organized experience.
  • Automated Token Revalidation: Tokens are revalidated automatically, so you don’t need to manage them manually anymore.

  July 15, 2025 – New Custom User Field: {{user_channel}}

  • New Custom User Field: We've added {{user_channel}} as a CUF, enabling more natural instructions and rules that can adapt to the specific channel context.

  July 13th, 2025 – Grok 4 Latest Now Available in Chatbot Builder AI

  • New AI Model Option: You can now select Grok 4 Latest for your AI Agents within Chatbot Builder AI.
  • What’s new: Grok 4 delivers faster speeds, smarter intelligence, and more accurate AI performance — perfect for teams pushing the boundaries of AI chatbots.

  July 2, 2025 – Automatic Cards & Galleries

  • Automatic Cards & Galleries: Our system now auto-generates visually engaging cards and galleries—just attach MCP to your prompt and watch it work.
  • MCP Prompt Instruction: Add the following to your prompt when MCP is attached:
    “When retrieving information from the MCP tools, always format the result as JSON according to the Messenger Messaging Platform guidelines. The JSON is an array of messages. The message could be text, buttons, images, a gallery, or video. It is required to include the "message" object.”

  July 1, 2025 – MCP Integration is Now Live

  • External System Integration: You can now connect your bots to external systems using MCP (Multi-Channel Processing) Servers directly in ChatbotBuilder.AI.
  • Powerful New Capabilities: Agents can fetch real-time product data, update Shopify carts, query shop policies or inventory, and connect to custom MCP server endpoints.
  • Prompt-Level Integration: Add MCP functionality directly within the prompt editor just like native functions for seamless operation.
  • UI Access Note: MCP Server setup will soon appear in the main UI next to “Agents.” For now, access it via the (?) icon on your dashboard.

June 24, 2025 – New Model Available

• Gemini 2.5 Flash Lite Preview Added: A faster, lightweight model now available in the selection list. Requires your own API key.

June 23, 2025 – Single & Multi-Select Contact Custom Fields Now Available

• New Feature: You can now create Single Select and Multi Select dropdowns for Contact Custom Fields.
• Single Select: Allows one choice from a predefined list—ideal for fields like “Country” or “Subscription Type.”
• Multi Select: Enables multiple selections for cases like “Interested Topics” or “Preferred Channels.”
• Benefit: Standardizes data entry and helps maintain clean, error-free contact records.

June 20, 2025 – Multi-Select Fields Now Supported in Pipelines

• Multi-Select Custom Fields: You can now add and use multi-select fields inside your pipelines, giving you more flexibility when capturing and organizing data.
• Use them to tag multiple options per entry, streamline categorization, and build more dynamic pipeline stages across sales or support workflows.

June 13, 2025 – Filter Pipelines by Custom Fields

• Custom Field Filters: Easily filter both opportunities and tickets in your pipelines using any custom field you've set up.
• Quickly locate the exact records you need, stay organized, and save time when managing sales and support workflows.

June 11, 2025 – Custom Status Labels for Pipelines

• Personalized Pipeline Statuses: Create custom status labels for your pipelines to replace default options (Open/Won/Lost for Opportunities, Open/Resolved/Not Resolved for Tickets).
• Align pipeline terminology with your specific business processes and team workflows for improved clarity and adoption.

June 10, 2025 – "Has No Value" Condition for Custom Fields

• Enhanced Field Filtering: New condition to check if a custom field has no value, enabling more precise workflow automation and audience targeting.
• Send broadcasts to contacts missing specific field values and filter users based on incomplete data for better data management.

June 8, 2025 – Pipeline Opportunity Conditions

• Opportunity Status Conditions: Check if a contact has an open, won, or lost opportunity directly within pipeline conditions.
• Streamlines automation by triggering actions based on opportunity presence and status without complex workarounds.

June 6, 2025 – Mandatory and Optional Custom Fields in Pipelines

• Field Requirements Control: Designate which custom fields are mandatory versus optional for pipeline Opportunities and Tickets.
• Ensures critical data is never missed with required fields, while optional fields provide flexibility for supplementary information.

June 5, 2025 – Expanded Flow Capabilities & Custom Data Fields

• Enhanced Automation Capacity: Flow sequences can now run up to 100 actions before needing user input—double the previous limit.
• Create more sophisticated workflows with reduced interruptions and improved reliability.
• Tailored Pipeline Fields: Design custom data fields for Opportunities and Tickets that align with your unique business processes.

June 2, 2025 – Full Due-Date Visibility for Opportunities & Tickets

• View All Due Dates: Every opportunity and ticket now shows its specific due date—not just overdue ones.
• Helps teams prioritize work and meet deadlines without surprises.

June 1, 2025 – Flow Builder Dark-Mode Refresh & Animated Connections (Beta)

• Slick Dark-Mode UI: Crisper panels, clearer node labels, and higher-contrast colors make late-night building easier on the eyes.
• Animated Edge Connections: New pulsing lines (in beta) bring your flows to life and help visualize data paths in real time.
• More improvements on the way—stay tuned as we keep leveling up the builder experience.

May 28, 2025 – Due Date Filters for Opportunities & Tickets

• New Due-Date Filters: Quickly sort opportunities and tickets by “today,” “this week,” or any custom range.
• Surface what’s overdue or coming up next to keep work on schedule.

May 28, 2025 – Due Dates in Pipelines

• Pipeline Due Dates: You can now set due dates on pipelines to manage deadlines more easily.
• Assign deadlines to any stage or opportunity to keep your team organized and on track.

May 27, 2025 – Duplicate Account Navigation for Whitelabel

• Account Navigation Duplication: You can now easily copy the Account Navigation menu within your Whitelabel setup.
• This makes it quicker to replicate menu structures for multiple accounts and keeps your navigation consistent across brands.

May 26, 2025 – Audio Transcription in Inbox

• Automatic Audio Transcription: Audio messages are now automatically transcribed and shown as text in your inbox.
• Review messages faster, keep better records, and boost productivity without needing to listen to every audio clip.

May 24, 2025 – Filter by Stage Change and Comment Activity

• New Filtering Options: You can now quickly filter opportunities and tickets based on the most recent stage change or the last time a comment was added.
• These updates make it easier to track and manage your progress efficiently across your pipeline.

May 21, 2025 – Transfer Opportunities Between Pipelines

• Seamless Opportunity Transfers: You can now move opportunities or tickets directly between Pipelines—no manual recreation needed.
• This update saves time, helps teams stay organized, and keeps workflows running smoothly across all your pipelines.

May 19, 2025 – Multi-Language Platform Notifications

• Expanded Language Support: Platform notifications now go out in English, Portuguese, Spanish, French, German, and Vietnamese.
• Users receive important updates in their preferred language for a more inclusive experience.

May 16, 2025 – Identify Who Did What in the Inbox

• Detailed Action Tracking: Inbox activity logs now display not only the actions taken, but also the user who performed each one.
• Why this matters:
  • Strengthen accountability across your team.
  • Enhance oversight and team transparency.
  • Instantly see which user made any given change for faster troubleshooting.
• This improvement gives you total clarity and control over all inbox activity at the user level.

May 15, 2025 – Update Your Admin Notifications

• Customizable Admin Notifications: A new step under WLApp → SelfOnboarding lets you update your Admin Notification messages via the UI (video coming soon).

May 4, 2025 – Improved Typing Animation

• WhatsApp typing animation: Automatically shows typing animation for every message sent, providing a smoother chat experience.
• AI action typing indicator: Auto-sends typing animation when using any AI action to signal to contacts that the bot may take some time to respond.

April 30, 2025 – Business-Email Notifications & Admin Automations

• Account-branded email alerts: System messages now send from the business’s own SMTP when an Email channel is connected.
• Conversation Assigned / Unassigned trigger: Fire automations the moment chat ownership changes.
• New system field: {{assigned_admin_email}} for flows, templates, and reports.

April 28, 2025 – WhatsApp Quality Boost

• Auto subscribe / unsubscribe: Contacts who pause or resume marketing messages inside WhatsApp update in real time.
• Template upgrades: Buttons reliably launch flows, plus a one-click Copy Code button for every template.
• Card display fix: Inbox again shows both image and text in WhatsApp cards.

April 27, 2025 – AI Models & Image Control

• New LLM options: Gemini 2.5 Flash, Gemini 2.5 Pro, and Grok 3 added to the Generate Text block.
• Image-quality slider for Gemini: Use gpt-image-1 to balance High, Standard, or Lightweight output.

April 25, 2025 – Opportunity, Calendar & Contact Tweaks

• Quick stage edits: Change opportunity stage directly on the card or while posting a comment.
• Select Google Calendar ID: Choose any calendar inside a connected Google account for meeting sync.
• Smoother renames: Renaming a contact or user now re-concatenates first + last names automatically.
• Create contacts without email: Add leads from the Inbox even when only a phone number is known.

April 24, 2025 – AI Image Generator Upgrade

• New OpenAI model integrated: The latest image-generation model (released April 23rd) is live in the Generate Image block.
• Quality control added: Choose Standard, High-Detail, or Medium Lightweight to balance fidelity and speed.

April 22, 2025 – Stability & Broadcast Safeguards

• No drip via broadcast: Broadcasts can’t subscribe contacts to drip campaigns, protecting system resources.
• WAIT-step limit: A broadcast may include only one consecutive WAIT step.
• Local timestamps: Admin Active Log now shows times in local timezone instead of UTC.
• Messenger & Instagram fixes: Special-character filenames send correctly; omnichannel broadcasts reach Instagram contacts again.

April 21, 2025 – Flow Builder & Permissions Fixes

• Static-IP testing: Accounts using a fixed IP can test requests directly from Flow Builder.
• Custom-field stability: Incrementing or decrementing numeric, date, or time fields no longer corrupts values.
• OpenAI Assistant reliability: Bot now replies even when contacts fire off multiple messages in rapid succession.
• Pipeline permission patch: Admins limited to “view assigned only” can access opportunities they assign during creation.

April 20, 2025 – Pipeline Analytics Launched

• Pipeline Analytics dashboard: End-to-end metrics on deal flow, win rate, and sales velocity.
• Stage-drop & forecast insights: Spot bottlenecks and refine projections in real time.

April 19, 2025 – Voice & Omnichannel Enhancements

• Force voice contact (API): New parameter lets integrations create voice-only contacts instead of SMS or WhatsApp.
• Mic / cam permissions in IFRAME: Embedded dashboards can now prompt visitors for microphone and camera access.
• Share-Location everywhere: Users can drop a live pin in any supported channel.
• Last-input failure field: {{last_input_failure}} returns timeout, user_skipped, or invalid_input_attempts.

April 17, 2025 – GPT-4.1 Family Added

• New OpenAI models: GPT-4.1, GPT-4.1 mini, and GPT-4.1 nano are now selectable in the Generate Text block and assistant flows.
• Pick your power vs. price:
  • GPT-4.1 – highest reasoning accuracy (successor to GPT-4).
  • GPT-4.1 mini – 2-3× faster, lower token cost, great for chat UX.
  • GPT-4.1 nano – ultra-light, ideal for high-volume or fallback flows.
• Bring-your-own OpenAI key: Add your personal API key in Settings ▸ Integrations ▸ OpenAI. Usage and billing occur in your own OpenAI account.

April 13, 2025 – Inbox Inside Pipelines

• One-view power: Send messages, launch flows, and see full Inbox history without leaving the Pipeline board.
• No tab-hopping: Update deals and chat with leads in the same screen — faster hand-offs, tighter focus.

March 25, 2025 - Voice & Model Update

• Voice Tone & Emotion Control Now Live: Chatbot Builder AI now lets you customize your AI agent's voice tone and emotion directly through your prompts.
  • Set specific tones such as upbeat, relaxed, or motivational.
  • Enhance user interaction by giving your agents a unique personality.
  • Seamless integration across all channels for a tailored user experience.
• Gemini 2.5 Pro Experimental Now Live: We’ve added Google’s latest and most powerful model to Chatbot Builder AI.
  • Unified reasoning with long context support.
  • Smarter, faster performance across conversations.
  • Available now across all CBB and partner accounts.

March 22, 2025 - Knowledge Base Tool Enhancement

• Advanced Link Extraction with the New Parsing Protocol: We’ve implemented a major upgrade to the knowledge base tool to support large-scale content processing.
  • Now capable of extracting up to 500 links from a single domain.
  • Improved parsing efficiency for faster and more accurate content indexing.
  • Optimized to better support comprehensive knowledge base generation for all users.

March 20, 2025 - New Features and Enhancements

• All Google Models Updated: Improved reliability and speed.
• Gemini Image Edits: Now live for advanced AI-driven image enhancements.

March 17, 2025 - Quick Update for the Inbox

• New File Storage for Agents: Now, you can store documents or files commonly sent by human agents directly in the inbox for easy access and quick sharing.

March 12, 2025 - New Features and Enhancements

• Function Visibility in Executed Actions: View functions within executed actions in the Inbox for clearer insight, enhanced debugging, and better transparency.

March 10, 2025 - New Features and Fixes

• MailChimp Integration: Save customer contacts directly from your chatbot to MailChimp.
• External Calendars Duplication Issue Fixed: Resolved the issue causing duplicate calendar entries.
• Updated Default Flows: New accounts now include enhanced default flows with tutorial videos.

March 8, 2025 - UI Update

• Dark Mode Enhancements: Refined dark mode interface for better visibility.
• Flow Builder Editor Improvements: Updated canvas and nodes for a more intuitive editing experience.

March 5, 2025 - New Features and Enhancements

• Revamped Knowledge Base Builder UI: Fresh design for improved navigation, content extraction, and prompt editing.
• Content Extraction Tool: Extract and enhance web content efficiently:
  • Enter a URL to extract content from multiple pages.
  • Convert web pages or Shopify products to structured JSON.
  • Generate Q&A examples from your content.
  • Enhance content with AI assistance.
  • Upload Content: Click or drag file to upload (supports PDF, DOCX, and TXT).
  • YouTube URL: Extract video content from a YouTube URL.
  • Website URL: Extract pages by entering your website URL.
  • Additional Actions: Options include Get Pages, Extract Content, Final Combined Prompt, To JSON, Copy, Save, and Clear.

February 23, 2025 - Enhanced Admin Controls in Pipelines

• Refined Admin Visibility: Admins now see only the opportunities assigned to them.
  • Improved data safeguarding
  • Streamlined organization for expanding teams
  • Boosted efficiency in managing deals

February 15, 2025 - New Features and Enhancements

• Updated Triggers for Rules: Enhanced automation rules for more precise chatbot behavior.
  • New conditions for triggers
  • Improved logic handling for seamless workflows

February 13, 2025 - Webchat Input Behavior Restored

• Enter Button Sends Messages Again: Reverted to original webchat behavior for efficient messaging.
  • Pressing Enter sends the message.
  • Restores a familiar chat experience.

February 11, 2025 - 🚀 CBB 3.0 Sneak Peek! 🚀

• Exclusive First Look at Chatbot Builder AI 3.0: Early glimpse of upcoming features shared exclusively in our communities.
  • Updates are in development—stay tuned!

February 6, 2025 - Improved Webchat Input Handling

• Enhanced Message Input in Webchat: Pressing Enter now creates a new line; hold Tab + Enter to send.

February 1, 2025 - New AI Model Available

• OpenAI 3o Mini Now Supported: Faster responses, improved accuracy, and efficiency—bring your own OpenAI key to get started!

January 31, 2025 - Inbox & Pipeline Update

• Pipeline Integration in Inbox: Leads and opportunities are now directly accessible within conversations.
  • View and manage lead stages without leaving the inbox.
  • Move opportunities between pipeline stages with one click.
  • Access full lead details from the pipeline view.
• Enhanced Lead Management from Inbox: Edit opportunity details, adjust status and priority, and collaborate seamlessly.

January 26, 2025 - Platform Updates

• DeepSeek Integration Enabled: DeepSeek is now activated across all accounts.
  • Not compatible with functions—avoid setting as default LLM.
  • Use selectively for advanced reasoning scenarios.
• Client-Specific Requests: Contact support with your account ID to remove DeepSeek integration if needed.

January 22, 2025 - Infrastructure Upgrade

• Multi-Server Architecture: Transitioned to dedicated app and database servers for improved performance.
• Google Enterprise Infrastructure: Enhanced scalability with automatic load balancing and advanced failover systems.
• Optimized for Growth: Dynamically built to scale seamlessly during peak demand.

January 17, 2025 - New Features and Enhancements

• Webchat Parent URL Detection: Automatically detect the page visitors are browsing via the {{webchat_parent_url}} custom field.
  • Enhances personalization by capturing browsing context.
  • Improves conversion rates with streamlined interactions.
• Enhanced Automation Rules for Pipelines: New triggers and rules enable more granular workflow customizations.
• Customization for White-Label Agencies: Increased limits for code characters (50,000) and custom CSS (20,000). Note: Use mainLangs.en.translations.hello = 'Howdy'; for translations.

January 11, 2025 - Webchat and Magic Links Updates

• Webchat First Name Display: Now displays only the first name instead of "Guest User."
• Magic Links Title Handling: Fixed spacing issues in magic link titles.

January 8, 2025 - CRM Beta Update

• New CRM Beta Now Live: Accessible via your navigation menu in CBB with enhanced tools and seamless interactions.

January 7, 2025 - Knowledge Base Builder Update

• Content Extraction Tool: Extract and enhance web content:
  • Enter a URL to extract from multiple pages.
  • Convert web pages or Shopify products to JSON.
  • Generate Q&A examples from content.
  • Enhance content with AI assistance.
• Upload Content: Click or drag files (supports PDF, DOCX, and TXT) or add YouTube videos.
• YouTube URL: Extract video content from a provided YouTube link.
• Website URL: Extract pages by entering your website URL.
• Additional Features: Options include Get Pages, Extract Content, Final Combined Prompt, To JSON, Copy, Save, and Clear.

January 3, 2025 - New Features and Enhancements

• Improved Custom Instructions in Flow Builder: Enlarged text field for easier editing on iOS.
• Enhanced Account Field CUFs Management: Streamlined configuration with updated window and table view.
• New Webchat Feature: Expanded typing input for a more dynamic experience.

January 1, 2025 - Game-Changing Features in Chatbot Builder AI

• Custom User Fields in Agents: Simplify workflows and personalize interactions directly within Agents.
  • Personalization at scale.
  • Faster builds with simplified setups.
  • Improved workflow with reduced manual configurations.
• Knowledge Base Builder Video Transcripts: Extract and integrate YouTube transcripts to expand chatbot knowledge.

For more info, check out the blog post and documentation.